@book{Stavropoulou2011interaction,
author = {Stavropoulou, P. and Spiliotopoulos, D. and Kouroupetroglou, G.},
booktitle = {Conversational Agents and Natural Language Interaction: Techniques and Effective Practices},
doi = {10.4018/978-1-60960-617-6.ch015},
isbn = {9781609606176},
title = {{Design and development of an automated voice agent: Theory and practice brought together}},
year = {2011}
}