@incollection{Spiliotopoulos2011a,
address = {Hershey, PA, USA},
author = {Spiliotopoulos, Dimitris and Kouroupetroglou, Georgios and Stavropoulou, Pepi},
booktitle = {Web Engineered Applications for Evolving Organizations: Emerging Knowledge},
doi = {10.4018/978-1-60960-523-0.ch019},
editor = {Alkhatib, Ghazi},
isbn = {9781609605230},
pages = {340--359},
publisher = {IGI Global},
title = {{VoiceWeb: Spoken Dialogue Interfaces and Usability}},
url = {http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-523-0.ch019},
year = {2011}
}